Monitor
- ✓24/7 Monitoring
- ✓Live Customer Dashboards
- ✓Automated Ticketing System
- ✓Severity Assignment and Escalation
- ✓Field Dispatching System
- ✓Periodic Reporting on Service Delivery and Infrastructure Performance
Service Packages
Tiered packages, from continuous monitoring to full management and optimization.
Manage
- ✓Complete Configuration Management & Ownership
- ✓Use Cases Enhancement
- ✓Visibility Review
- ✓Change Management and Control
- ✓Disaster Recovery and Testing Support
- ✓Configuration Backup and Inventory
Optimize
- ✓Historical Performance Analysis and Design Review
- ✓Full Inventory Collection and Automation
- ✓Vendor API Integration for Security Updates and Support Status
- ✓Proactive Upgrades and Patch Management
- ✓Life Cycle Reporting